Terms of Service
Last updated October 5, 2026
1. The FanCars marketplace
FanCars is a peer-to-peer marketplace that connects people who own cars ("Hosts") with people who want to rent one ("Renters"). FanCars is not a party to the agreement between a Host and a Renter; we provide the platform, payment processing, identity verification, and support tools that make those trips possible.
2. Fees
Renters pay the price set by the Host, plus any delivery fee or extras the Host offers and the Renter chooses to select, plus applicable tax. FanCars does not add a renter service fee. Hosts pay FanCars a flat commission on the trip subtotal, disclosed in the app before you list a car.
3. Security deposits
Every trip carries a refundable security deposit set by FanCars, not by the Host: the Renter's own insurance deductible plus $500. Hosts cannot set or change it. FanCars places it as an authorization hold on the Renter's payment method in the day before pickup, and check-in cannot start until the hold succeeds. It is a hold, not a charge. It is released about two days after the trip ends unless a damage claim is filed before then, in which case it stays in place until the claim is resolved; only a resolved claim can capture part or all of it.
4. Verification
Renters must provide a valid driver's license and proof of insurance, and Hosts must provide proof of ownership and registration for the car, before using the marketplace. FanCars reviews these documents and may decline or suspend accounts that fail verification.
5. Damage, disputes, and cancellations
Both parties document the car's condition at the start and end of every trip. Damage claims and post-trip charges (such as mileage overages) may be disputed within the window shown on the charge. Cancellation refunds follow the policy shown on the listing when the trip was booked.
6. Prohibited conduct
Users may not misrepresent a car's condition, use the platform for illegal activity, or attempt to circumvent FanCars' payment system to avoid fees.
7. Changes
We may update these terms from time to time. Continued use of FanCars after a change constitutes acceptance.
Questions? Visit our Support page.